Terms and Conditions (T&C)

Overview

Welcome to Recovero! The terms “we”, “us”, and “our” refer to Recovero. Recovero operates this shop and website, including all related information, content, features, tools, products, and services to provide you – our customers – with a smooth shopping experience (the “Services”).

Recovero is powered by Shopify, enabling us to reliably provide the Services.
By using our shop, you agree to these Terms and Conditions and our Privacy Policy [LINK].

---

Section 1 – Access and Account

By agreeing to these T&C, you confirm that you are of legal age and are using the Services in your own name.
You are responsible for keeping your account details secure and for all activities conducted through your account.

---

Section 2 – Our Products

We strive to display our products – especially our therapy and massage devices for joints – as accurately as possible. However, colors or details may vary depending on your screen.
All descriptions and prices may be changed at any time.

---

Section 3 – Orders

By placing an order, you submit a binding purchase offer. Your order is only considered accepted once you receive an order confirmation.
Returns are handled according to our Right of Withdrawal [LINK].

---

Section 4 – Prices and Billing

All prices are listed in Euros. Shipping costs, customs fees, or other import charges may apply.
Payments must be provided fully and accurately.

---

Section 5 – Shipping & Delivery

Our delivery time is generally 7–14 business days, depending on the destination country and the shipping provider.
Once shipped, you will receive a tracking number to follow your order.
We are not responsible for delays caused by shipping providers or customs.

---

Section 6 – Intellectual Property

All content on Recovero, including text, images, videos, and designs, is protected by copyright law.
Any use without our explicit permission is prohibited.

---

Section 7 – Optional Tools & Third-Party Links

We may include third-party tools or links to external websites. Use of these tools or links is at your own risk.

---

Section 8 – Privacy

All data you provide is processed according to our Privacy Policy [LINK].
Since this shop is operated via Shopify, your data may also be processed by Shopify.

---

Section 9 – Returns & Right of Withdrawal

You have the right to withdraw your order within 30 days without providing a reason.
You can find details in our Withdrawal Policy [LINK].

---

Section 10 – Limitation of Liability

Recovero is not liable for indirect or incidental damages resulting from the use of our Services, except in cases of intent or gross negligence.

---

Section 11 – Changes to the T&C

We reserve the right to change these Terms and Conditions at any time. Changes take effect immediately upon publication on our website.

---

Section 12 – Contact Information

Recovero
Filip Stojcevic
Ludwig-Erhard-Str. 18
20459 Hamburg
c/o IP-Management #4158
Germany

Email: support@recovero.shop
VAT ID: DE353403834
(Kleinunternehmerregelung – no VAT charged according to § 19 UStG)